We don't sell care. That's the whole point.
Almost everyone your family will talk to in this process is paid more when you buy more. The home care agency sells home care hours. The residence sells suites. The mobility company sells equipment. They may all be good at what they do — but none of them is neutral.
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1
We take no referral fees and no commissions. Not from home care agencies, not from residences, not from any provider we connect you with. Ever.
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We don't mark up contractor invoices. If we arrange a service on your behalf, you pay what the contractor charges and you see the invoice.
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Our only income is what you pay us. Which means our only job is getting you the right answer.
We believe support should reflect what you actually need. Sometimes that means a few hours of help; sometimes it means more. Our role is to help you understand your options and find the right level of support.
Where we fit
We're a specific kind of help — useful in some situations, not the right call in others. Read this before you pick up the phone.
If you're not sure which side you're on, just call. We'll tell you honestly.
We can help when
You need someone in your corner
Situation
Nobody has the full picture — health, home, finances and family are all tangled together and nobody is coordinating them.
Situation
A parent is resisting help and the family doesn't know how to have that conversation.
Situation
You live in another city and need someone on the ground you can actually trust.
Situation
A hospital discharge is coming and nobody has explained what the options actually are.
We are not the right fit when
You need a different kind of service
Need
Nursing, personal care, or hands-on medical support — we coordinate those providers, we don't replace them.
Need
A placement agency to find a residence — we can help you understand your options, but we don't take commissions from facilities.
Need
A substitute decision-maker or legal representative — that requires a formal legal appointment we don't hold.
Need
Emergency response — if something is happening right now, call 911. We are not a medical or emergency service.
How to protect yourself — whoever you hire
Before you let anyone into your parent's home, there are four things you should always ask. Here is how we answer each one.
These questions apply to any care coordinator, advocate or support worker — not just us.
Ask: Are you insured?
We are — and we're incorporated in BC
Liability coverage is in place before anyone walks through a door. If something goes wrong, there is recourse. Anyone who can't show you proof of insurance should not be in your parent's home.
Ask: Is there a written agreement?
Always — before any work starts
Our service agreement sets out exactly what we do, what we charge, and how to end the arrangement. No verbal promises, no surprises. If someone asks you to trust them without a contract, don't.
Ask: Who handles my information?
A named Privacy Officer — your data stays in Canada
We operate under BC's Personal Information Protection Act. There is a named Privacy Officer you can contact. Your family's information is never shared with providers or agencies without your written consent.
Ask: Can I stop at any time?
Yes — 30 days' notice, no penalties
We work month to month. If circumstances change, or if you simply want to stop, 30 days' notice is all we ask. You should never feel locked in to a care arrangement. If someone won't let you leave easily, that tells you something.
These aren't just our standards. They're the minimum you should expect from anyone working in your family's life. We're happy to answer any of these questions on the first call — before you commit to anything.
What the 90-day plan looks like
Every action has a name beside it and a date. Nothing sits in "someone should probably look into that."
Plan delivered
Month 1 · Days 1–30
Stabilise
Safety changes in the home · us · week 1
Home support hours started · provider · week 2
Emergency sheet on the fridge · us · week 2
Mid-point check-in
Month 2 · Days 31–60
Build the supports
Funding applications submitted · us · day 35
Specialist referral followed up · family GP · day 40
Transport for appointments · daughter · ongoing
Family review
Month 3 · Days 61–90
Review and adjust
What's working, what isn't · family meeting · day 75
Hours adjusted up or down · us · day 80
Next 90 days written · us · day 90
Your plan, your call
The plan belongs to you, not to us. If something isn't working, say so and we change it — that week, not at the next review date. You don't have to justify it.
Nothing in it is locked. Support can go up when things get harder, and down when they don't. Your wishes come first, every time.
This is the shape of a plan, not the content. Yours is written after the home visit — some families need three actions, some need thirty.
And you'll always know what's happening
Most of the stress families describe isn't the care itself — it's not knowing.
One person, not a call centre
The same coordinator every time. You won't re-explain your situation to a stranger.
Written after every visit
What we saw, what we did, what's next. In plain language, in writing, so it's there later.
A reply within one business day
And if something is urgent, sooner. You'll never wonder whether the message landed.
The same update to everyone
Siblings in other cities get what the sibling nearby gets. No telephone game, no version control.
And you decide who hears what
If you're the older adult, the information is yours. You tell us who gets updates and how much — and you can change that at any time. We don't share anything with family members you haven't approved.
What we actually do
Four things, in plain language.
01
We work out what's really going on
A full assessment of daily life, home, health supports, finances and safety — plus an honest read on how the family is coping. You get it in writing.
02
We build the plan and put it in place
Home care, home safety changes, appointments, transport, equipment, community programs. We find the providers and check they actually happen.
03
We find the funding you're owed
Government programs, subsidies, benefits and tax credits you or your family member may qualify for — and we handle the applications, which is usually where people give up.
04
We stay involved as needs change
One person who knows the whole story, keeps the plan current, keeps everyone updated, and picks up the phone when something changes.
How it works
From uncertainty to a written plan, usually in about two weeks.
A free 20-minute call
Tell us what's happening and where you feel stuck. No preparation needed. If we're not the right fit, we'll say so and point you somewhere better.
The home visit and assessment
We come to your parent's home and look at the whole picture — their day, their health supports, the house itself, and how the family is holding up.
Your written plan
An Aging-in-Place Plan with named next steps and owners, a one-page emergency sheet for the fridge, and a family meeting to walk everyone through it.
Ongoing support, if you want it
We coordinate the services, keep the plan current and stay reachable as things change. Month to month — cancel with 30 days' notice.
If there isn't two weeks
Hospital discharge meetings move fast. If your parent is in hospital right now, call us directly — we answer those calls first. We can join a discharge meeting on short notice and help you understand what's being proposed before you have to agree to anything.
You don't need to have the full picture ready. Just call.
Ready to talk?
Twenty minutes, no cost, no obligation. If we're not the right fit, we'll tell you honestly and point you somewhere better.
Book a free call